Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details you choose to share. This includes your name, company name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. We also collect payment details when you place orders, though these are securely handled by our payment partners.

For our corporate clients, we may gather additional business information such as company registration details, preferred delivery timelines, and budget preferences to help us tailor our service to your needs.

Our site automatically records certain technical details when you visit. This includes your IP address, browser type, device information, and how you navigate the site. We analyze this data to improve site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your data to process orders and deliver excellent customer service. This includes handling orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your flower orders and gift arrangements
• Updating you on order status and delivery timing
• Providing support and responding to inquiries
• Enhancing our services based on your feedback and preferences
• Sending relevant updates about our services (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-identifying data to understand market trends and enhance our operations. For example, we might review which types of arrangements are most popular in different seasons to better prepare inventory.

With your explicit consent, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out of these communications at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your information stays within our business ecosystem and is only shared when necessary to provide our services or to comply with legal requirements.

We collaborate with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it solely for the services they perform for us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations that apply to our operations in London and across United Kingdom.

Data Security and Protection

We treat data security with utmost seriousness and deploy multiple layers of protection. Our systems employ encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

We also have physical security measures to protect our office systems, and access to personal information is restricted to employees who need it for their roles. Our team receives ongoing training on privacy practices and data handling.

Payment details are processed through secure, encrypted systems that meet industry standards. We do not store full credit card numbers on our systems; this information is managed by certified payment processors who specialize in secure financial transactions.

While we employ strong security measures, no system is completely risk-free. We continually monitor and update our security practices to address evolving threats and maintain the highest level of protection possible.

Your Rights and Choices

You have several rights regarding your personal information. You can request to view what we hold about you, ask us to correct inaccurate information, or request deletion of your data when legally permissible.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as needed for business purposes and legal requirements. Order records are typically retained for accounting and warranty purposes, while marketing preferences are retained until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or to protect legitimate business interests like preventing fraud.

Cookies and Website Technology

Our website uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small files stored on your device that remember preferences and enable certain features.

Essential cookies are required for the site to function properly, enabling basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are active whenever you use the site.

We use analytics cookies to understand how visitors engage with our site. This helps us identify popular content, optimize page performance, and improve user experience. This data is collected in aggregate and does not identify individuals.

You can manage cookie settings through your browser. Note that disabling certain cookies may affect some features and your overall browsing experience.

Business Transfers and Changes

If Verdant & Vine undergoes substantial business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we discontinue operations, we would ensure your personal information is either securely transferred to a successor enterprise (with appropriate privacy protections) or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal obligations. When significant changes occur, we will notify you by email or by posting a notice on our site before the updates take effect.

Minor updates for clarity or administrative reasons may be made without prior notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected data from someone under 18, we will promptly remove it from our systems.

Parents or guardians who believe we may have collected information from their child can contact us using the information below, and we will address the issue promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. However, some service providers may process data abroad. When this happens, we ensure appropriate safeguards are in place to protect your information under applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and customer data handling. Our practices align with evolving privacy standards in United Kingdom's digital economy.